It is a week where a European country, France has declared it is at war. Elsewhere in the world just recently thousands of people argued on social media about a Starbucks cup. It’s hard at times to keep a sense of balance and where our attention needs to be. So much noise and so much confusion, so this post aims to remove some confusion in the world about creativity and variation.
Seth Godin, wise about so many things, recently wrote about something I believe he does not really understand. As so many people listen to him it’s worth pointing out. Here is what he said:
“One way to make something is to pre-process all the inputs. Make sure that you’ve worked the supply chain so that the raw materials are precisely the same every time. Guarantee that the working conditions are identical. Isolate all your processes from the outside world, so they’re reliable and predictable. The other way is to use natural light. Take what you get. Make the variability in your inputs part of what you create.” See his blog .
Now, that may sound appealing and “creative” because Seth seems to be suggesting that we can apply it to anything we make, from ketchup to photography: “less repeatability, more engagement.”
Let’s disagree. The only way to make something that is of Quality is to make it in a way that is reliable and predictable. Reliable and predictable do not equal boring. They equal Quality. If you don’t care about Quality then there is no problem, but don’t expect to stay in business for very long. Everything we do in life is subject to variation. All we can do is be aware of variation, measure it and manage it which means reducing it where it threatens output. Learning the appropriate statistical way to do this is paramount.
Ah, but that’s not very creative, you may say. Well, we may decide that pure art is something of a very different category (and even here, great artists are probably a lot more systematic and disciplined than people think). Anything below great art is produced for a purpose, whether it is to delight or to be useful, so Quality is always an issue.
So, Seth, it’s not by “isolating processes from the outside world” that we build reliability. The outside world is always feeding our processes and, in turn, we feed our customers with our outputs in the outside world. Our job is to make sure that whatever we want to deliver to our customers is of the highest Quality. That is called respect and it’s the way to make a better world. Right now we need to do everything we can get to make things better.
See our article on Variation
About the Author
Angela Montgomery Ph.D. is Partner and Co-founder of Intelligent Management, founded by Dr. Domenico Lepore. Angela’s new business novel+ website The Human Constraint looks at how Deming and the Theory of Constraints can create the organization of the future, based on collaboration, network and social innovation.
Delivering a “quality” product would seem to me to be a given. Survival in business means you have to do better than your competitors. It is also a given that in refining and improving your process, it is incumbent on one to listen to your clients/customers. They will contribute – if you listen – more to your success than you might realize.