Everything we do in an organization can be considered as a process, and, whether we realize it or not, every process is affected by variation. We need to understand and manage this phenomenon of variation if we want to achieve the best results. Let’s look at the process of sales In our last post […]
Managing Variation: Why Entropy Matters
No management effort can ignore the existence of entropy and variation. What do we need to do about them? What is variation? It is beyond the scope of any blog to teach the fundamentals of Statistical Process Control; Don Wheeler and other experts have already done that majestically. The goal here is to examine […]
