Current organizations underperform due to silo thinking and CIOs seem to be constantly trapped in an uncomfortable conflict. But maybe CIOs can become the fulcrum for the success of the entire organization. In our last post, we looked at the 7 symptoms of “silo sickness”. In other words, these are the Undesirable Effects that […]
7 Symptoms of Silo Sickness that CIOs Must Cure
Most organizations are hierarchical. This way of managing means that responsibility gets divided up into functions and the ‘head’ of each function is responsible for the results of that function and the budget allocated. Isn’t this rational? After all, the notion of hierarchy is as old as the bible. Literally. Moses was introduced to it […]
Don’t Let Me Be Misunderstood: 5 Steps To Give Clear Instructions
You need people to do things and to do them in a certain way, but so often they just don’t get it. To paraphrase Nina Simone, the Animals, Elvis Costello and many others, you’re intentions may be good and you don’t want to be misunderstood. So how do you get people to do things? By telling […]
Operations Lessons from a Martian, or How to Give Clear Instructions
One of the major causes of unsatisfactory results in operations and dissatisfied employees in organizations is that we are unable to give clear instructions. We don’t know how to adequately communicate the knowledge required to carry out the task given. (This is answer number two to the question from our previous posts on Empowerment: “Why can’t people […]
Empowerment: 5 Questions to Find Out Why People Can’t Do Their Work On Their Own
Empowerment is a great word but can be meaningless unless we give it an operational definition. Operationally, empowerment means that there is alignment between a person’s authority and the responsibility they are given. Continuing from our previous post on Empowerment, what can we do operationally when people don’t seem able to do their work on […]
Empowerment: How To Make It Happen in Your Organization
The word “empowerment “ has been applied so broadly that it is now meaningless. It has become “a catch-all and therefore empty word” as pointed out in reference to women by Hadley Freeman in her excellent recent article (‘From shopping to naked selfies, how ‘empowerment’ lost its meaning’.) Sadly, with the overuse of certain words, […]
Making Your Intentions Work in An Organization
We are becoming increasingly aware of the need for collaboration and cooperation. This is not yet the mainstream for management and organizations, but the more complexity becomes the backdrop and context of what we do and experience, the more we need to find up-to-date ways to exist within that complexity. Is it just about being […]
What If We Need Intelligent Emotions More Than Emotional Intelligence?
We know that intelligence and emotions are not the same. Certainly, people may be capable of great intellectual prowess but be cold and unfeeling. Other people may be kind and generous without having any particular academic inclination. While there may be extreme cases, most of us, and especially leaders and managers, live with the delicate […]
A New Curriculum for Business and Management
Our business world is changing rapidly. Complexity dominates and old solutions no longer work. Some refer to this as the ‘Fourth Industrial Revolution’. Given all these changes, it is remarkable to see that MBAs are offering much the same program content as 20 years ago. We believe that a radical change is needed in the […]
Uncertainty and Choice: Quantum Mechanics for Leaders and Managers
Let’s be honest with ourselves: we don’t like uncertainty and we don’t like variation in everyday life. However, we can, and we must, live with both. But we can do much more than just put up with them when we understand them better and new science helps leaders and managers do just that. Making decisions and […]
