What is transformation of an enterprise, why do we need it and how can we achieve it? Dr. Domenico Lepore, Founder of Intelligent Management Inc. outlines how we can use our brains to make systemic change for a sustainable future. From exile to freedom: splitting the Red Sea Stupidity, as Dr. Deming has reminded us, is […]
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Complexity and Root Cause Analysis – Where Is the Fit?
We’ve been asked how come we talk about complexity and also root cause analysis. Aren’t they incompatible? The answer is no, and here we explain why root cause analysis is your best friend in managing complex situations and environments. Why complexity and a “reductionist” root cause analysis are not incompatible Let me preface this post […]
Systemic Organization Management
Complexity, interdependencies, globalization, digitization, decentralization, Industry 4.0 and Artificial Intelligence. These are the new challenges of the 21st century and management methods need to transition to embrace this reality. A systemic approach to how we understand and manage organizations can bear the weight of this shift. This has been our focus, working with companies in […]
Systemic Organization Management for the Age of Complexity
As this post is being written in Italy where we first set up our firm and where we are visiting for projects, it’s not surprising that we often think about how we first started in the mid 1990s in Milan. Back then, we worked with organizations to transfer Deming’s principles about Quality. It quickly became clear […]
Building and Operating an Organization as a Sustainable System
In this post we look at how we can build a sustainable system, how we can operate as a sustainable system, and the results this will help us achieve. What would happen if everyone came to work and just did their own thing? Even with the best of intentions, this would not be a great way to get results. That’s why […]
Team of Teams- A Systems View
Teams are at the core of successful work in organizations. Very few things can be accomplished by individuals. There is increasing talk about teams. Inspiring work has been done in military environments, as illustrated through the book Team of Teams by General Stanley McChrystal. But what is a team? How do you choose the members, and […]
You Can’t Cut Through Complexity – KPMG Got It Wrong
KPMG has the tagline “Cutting through Complexity” which suggests they really don’t understand complexity at all. In order to deal with complexity, we first have to understand it, and then we can manage it. How? What does complexity actually mean? “Complexus”, the Latin word for “complex”, roughly means “twisted together”. In other words, when several elements come […]
How a CIO Can Learn to Drive Real Business Results
Ideally, the role of the CIO should be to manage the Quality of how humans and technology interact to produce real business results. In reality, CIOs today find themselves constrained in what they can achieve operationally. On the one hand, they need to be able to improve business performance. This leads them to want to […]
Holacracy vs. Hierarchy? Try Managing Complexity
We recently saw introduced the notion of Holacracy in discussions about an innovative IT platform. Holacracy removes traditional managers and job titles. Zappos introduced it in the belief that this new structure would allow them to grow in a way that is less rigid and bureaucratic. While this may be a move in the right […]
The End of Silos – Building Organizations Fit for Our Times
If organizations need to learn anything today it’s how to overcome silos. Silos are the number one enemy of productivity and competitiveness. They also seriously threaten the quality of life of employees. A recent article by former Navy Seal Chris Fussell ‘The battlefield experience that made me realize the danger of silos and isolated teams’ is a […]
