How do we know what we are doing? As Dr. Deming used to say, “if you cannot describe what you are doing as a process, you don’t know what you are doing”. Each and every part of an organization, be it a person, a machine or even a project or process, has a role in […]
How to Drastically Improve Company Results Through Healthy Interactions – A Systemic Approach Part 4
Now that we know how to measure what matters (see How to Make the Best Decisions for Your Company and Measure What Matters – A Systemic Approach to Management Part 3 ) we can focus on really understanding the interactions in our organization/system. Step Two of the Decalogue Method is Understand the system (draw the interdependencies). If we […]
Design Your Processes, Design Your Reality
A recent afternoon was spent looking at the meticulous flowcharts of processes drawn up by an innovative software company for a client. It was something the client had never done for themselves. They were astonished when they saw the result. What did they reveal? Many people, especially in more traditional sectors, are accustomed to just […]
