In business, and in life, there can be times when it feels as though you are walking a tightrope. Every step is hazardous. It’s a scary prospect and it takes great skill to keep your footing. While speaking to an entrepreneur recently we were reminded of the anecdote of a Rabbi who was confident that […]
Misunderstandings – How to Iron Them Out and Smooth Your Workflow
A huge amount of time and energy can be wasted in companies through misunderstandings. They cause blockages and delays because they create frustration and possibly resentment, and if left to fester over time they become chronic problems. Misunderstandings are poison when it comes to creating smooth workflow. So what can we do about it? Before we burn […]
What Would Mr. Selfridge Think of Sears? Back to the Future of Retail
The Wall Street Journal hailed the ‘Mr. Selfridge’ TV series as “addicting”. It elaborately tells the tale of Harry Selfridge, the American retail king of London who brought the department store to unprecedented success at the beginning of the 20th century. The Selfridges store remains today a hallmark of upscale London retail. But what would […]
New Thinking Skills: Learn to Connect the Dots
What would happen if we all embraced a systemic vision of the world, if we all started thinking and acting with a systemic awareness, if we learned how to connect the dots? What if we taught children and students to see opportunities that otherwise would not be visible, to anticipate and defuse negative implications? What if we trained […]
Constraints? Not a Bad Thing
On a client’s website, they rightfully explain that their technology frees their customers of certain constraints. What exactly do we mean by constraints and are they a totally bad thing? We all want more freedom. A constraint would seem, by definition, to be something that robs us of freedom. But what we need to do […]
Divisiveness: What Companies Can Do About It
Divisiveness is one of the most negative forces we face, whether it be at the level of individuals or nations. It is paradoxical that there is so much divisiveness in the world today when we have unprecedented technological means for connection. Polarization is increasing, creating an ever greater divide between the haves and have nots […]
Unintended Consequences Hurt: Summer Reading for Joined Up Thinking
Our lives today are filled with unprecedented levels of rapid change and complexity. Unintended consequences can quickly emerge from inadequate thinking, so we have an urgent need to learn to think in a “joined-up” way. The definition of ‘joined-up thinking” is: “thinking about a complicated problem in an intelligent way that includes all the important […]
Digital Transformation and Systemic Change Management
Dr. W. Edwards Deming used to say: “The only thing that does not require maintenance is obsolescence”. This is a fundamental truth: if we do not evolve, we regress. What makes everything more complicated is the pace at which we must evolve to survive. Technology speeds everything up, including the world of technology. We’ve been looking at […]
Operations Lessons from a Martian, or How to Give Clear Instructions
One of the major causes of unsatisfactory results in operations and dissatisfied employees in organizations is that we are unable to give clear instructions. We don’t know how to adequately communicate the knowledge required to carry out the task given. (This is answer number two to the question from our previous posts on Empowerment: “Why can’t people […]
Empowerment: How To Make It Happen in Your Organization
The word “empowerment “ has been applied so broadly that it is now meaningless. It has become “a catch-all and therefore empty word” as pointed out in reference to women by Hadley Freeman in her excellent recent article (‘From shopping to naked selfies, how ‘empowerment’ lost its meaning’.) Sadly, with the overuse of certain words, […]
